The challenge
Selling medicines online is different from selling anything else: prescription medicines must not be sold without a valid prescription. We built a pharmacy store where safety checks are part of the ordering flow.
What users and owners were struggling with
- Prescription control. Medicines that need a prescription must be checked before an order is fulfilled.
- Manual verification. Checking prescriptions over chat or phone is slow and easy to get wrong.
- Customer inconvenience. People have to visit a shop or send photos on messaging apps.
- Trust. Customers want to know the pharmacy is careful and legitimate.
- Order handling. Pending approvals and normal orders can get mixed up.